SHIPPING, DELIVERY & RETURNS

SHIPPING

DOMESTIC (within Canada)

Orders are shipped via Canada Post with tracking and usually arrive within 3-7 business days.

Tracking is included with every order. You’ll receive your tracking information by email as soon as your parcel ships.

Please ensure your shipping address is correct when placing your order. Coastal Thread cannot be responsible for parcels sent to an incorrect address.

Once tracking confirms that an item has been delivered, it is the customer’s responsibility to ensure the parcel is received safely. Coastal Thread cannot offer refunds for items that are lost, stolen, or damaged after confirmed delivery.

INTERNATIONAL (USA & Worldwide)

I’m happy to ship worldwide!

Important: International orders may be subject to import taxes, customs duties, VAT, and/or brokerage fees charged by your country. These fees are the responsibility of the buyer and are not included in the product price or shipping cost. Your delivery carrier will contact you if any fees are due.

If these fees are not paid and the parcel is returned to us, the original shipping cost may be deducted from any refund.

US CUSTOMERS

Changes to US customs regulations can sometimes cause delays or additional charges. I’ll always do my best to keep you informed if there are any issues affecting your order.

INTERNATIONAL RETURNS

If you are returning an international order, please complete the return form included with your package and mark your parcel as “Returned Goods” where applicable to help avoid unnecessary customs charges.

Any customs fees charged due to incorrectly completed return documentation may be the responsibility of the customer.

RETURNS & REFUNDS

I want you to love your purchase. If something isn’t quite right, I’m happy to help.

Items may be returned within 14 days of delivery provided they are:

  • Unworn

  • In original packaging

  • With all tags attached

Return shipping costs are the responsibility of the customer.

Please complete the return form included in your parcel so I can process your refund as quickly as possible.

I recommend keeping proof of postage, as Coastal Thread cannot issue refunds for returns that are lost in transit.

Refunds are usually processed within 7-10 business days after your return has been received.

Please note

  • Sale items under $30 and discounted items are final sale.

  • Jewelry is non-returnable for hygiene reasons.

  • Gift vouchers are non-refundable.

  • Items damaged during opening (for example, scissor cuts or holes) cannot be refunded.

  • Faulty or incorrect items: please email carolyn@coastalthreadshop.com with a photo and I’ll be happy to help with a refund or replacement.

Exchanges

At the moment I’m unable to offer direct exchanges (unless the item is faulty). You’re welcome to return the item for a full refund and place a new order for the size/style you want.

I really hope your order arrives safely and makes you smile. If you have any questions at all, just reach out - I personally reply to every email.

Thank you so much for shopping with me! Carolyn x