SHIPPING, DELIVERY & RETURNS

SHIPPING

DOMESTIC (within Canada)

Shipping within Canada is a flat rate of $16 CAD per order, with tracking included.

Orders ship with Canada Post or another tracked carrier, depending on the destination and parcel. Delivery typically takes 3–7 business days after dispatch, although remote destinations may take longer. Delivery times are estimates and are not guaranteed.

You’ll receive your tracking information by email once your parcel ships.

INTERNATIONAL (USA & Worldwide)

I’m happy to ship internationally! Tracked shipping rates are calculated at checkout based on your destination and the total weight of your order.

Orders ship with Canada Post or another tracked carrier. Delivery times vary by destination and service. Customs processing may cause additional delays.

IMPORT TAXES & DUTIES

International orders may be subject to import taxes, customs duties, VAT, brokerage, or carrier handling fees.

These charges are the buyer’s responsibility and are not included in the product price or shipping cost. Where applicable, the carrier or customs authority will provide payment instructions.

If these charges are not paid and your parcel is returned to me, the original shipping cost may be deducted from any refund.

DELIVERY DETAILS

Please check your shipping address carefully before placing your order. If you notice an error, email carolyn@coastalthreadshop.com as soon as possible. Changes may not be possible once your parcel has shipped.

If tracking shows your parcel as delivered but you cannot find it, please check your delivery area and contact the carrier. You’re also welcome to email me so I can help you investigate.

If your order arrives damaged, please keep the packaging and email me photos of the parcel and affected items as soon as possible.

LOCAL PICKUP

Local pickup is available in Victoria, BC. Select pickup at checkout, and I’ll contact you to arrange collection.

INTERNATIONAL RETURNS

Please complete the return form included with your order and mark your parcel as “Returned Goods” where applicable. Declare the contents and value accurately and follow the carrier’s return-documentation instructions.

Any customs fees resulting from incorrectly completed return documentation may be the customer’s responsibility.

RETURNS & REFUNDS

I want you to love your purchase. If something isn’t quite right, I’m happy to help.

Items may be returned for a refund to your original payment method, provided they are mailed back within 14 days of delivery and are:

  • Unworn and unwashed

  • In their original condition, free from stains, scents or damage

  • With all tags attached

Original packaging is appreciated, but suitable alternative packaging is welcome as long as your items are securely protected.

Please email carolyn@coastalthreadshop.com with your order number to start your return, then complete the return form included in your parcel and send it back with your items. If you’ve misplaced the form, a note with your name, order number and reason for returning is absolutely fine.

Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable for change-of-mind returns.

Please use tracked shipping and keep your proof of postage, as Coastal Thread cannot issue refunds for returns that are lost in transit.

If you’re in Victoria, you’re welcome to email me to arrange a local return within the same 14-day window.

Once your return has been received and inspected, I’ll email you to confirm your refund. Refunds for eligible items, including applicable taxes, are issued to your original payment method within three business days of receiving your return. Your bank or payment provider may take a little longer to display the refund.

Please note

  • Items clearly marked Final Sale are non-returnable. Items purchased using a promotional discount may still be returned unless marked Final Sale.

  • Jewelry is non-returnable for hygiene reasons.

  • Gift vouchers are non-refundable.

  • Items damaged during opening, for example, scissor cuts or holes, cannot be refunded as a change-of-mind return.

Faulty or incorrect items: please email carolyn@coastalthreadshop.com as soon as possible with your order number and a photo. I’ll be happy to help arrange an appropriate refund or replacement and cover any necessary return shipping. Final-sale and other change-of-mind exclusions do not apply to faulty or incorrect items.

Exchanges

At the moment I’m unable to offer direct exchanges, unless the item is faulty or incorrect. You’re welcome to return an eligible item for a refund and place a new order for the size or style you want. Availability cannot be guaranteed.

I really hope your order arrives safely and makes you smile. If you have any questions at all, just reach out - I personally reply to every email.

Thank you so much for shopping with me!

Carolyn x