PRIVACY POLICY

Privacy Policy

This Privacy Policy describes how Coastal Thread (Coastal Thread Shop) collects, uses, discloses, and protects your personal information when you visit or make a purchase from https://www.coastalthreadshop.com (the “Site”).

We are committed to protecting your privacy and complying with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Personal Information We Collect

  • Device Information: When you visit the Site, we may automatically collect information about your device and browsing activity, such as your IP address, browser type, time zone, referring websites, pages viewed, and how you interact with the Site. We collect this through cookies, log files, web beacons, tags, and pixels (with your consent where required).

  • Order Information: When you make a purchase or attempt to make one, we collect your name, billing address, shipping address, payment information (credit/debit cards, Apple Pay, PayPal, or other methods), email address, and phone number.

We refer to all of this as “Personal Information.”

How We Use Your Personal Information

We use your Personal Information for the following purposes:

  • To process and fulfil your orders, including payment processing, shipping, and sending order confirmations and invoices.

  • To communicate with you about your orders, respond to inquiries, and provide customer service.

  • To screen for potential fraud or risk.

  • To improve and optimize our Site (for example, through analytics on how customers browse and interact with the Site).

  • To send you marketing communications (such as our newsletter) about new arrivals, promotions, and Coastal Thread news, but only with your consent. You can unsubscribe at any time using the link in any email we send.

We only collect, use, and disclose your personal information for purposes that a reasonable person would consider appropriate in the circumstances.

Sharing Your Personal Information

We may share your Personal Information with trusted third parties to help us operate our business and provide services to you, including:

We require these third parties to protect your information and use it only for the purposes we specify. We may also disclose your information if required by law, to protect our rights, or in connection with a business transfer.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze Site usage, and support marketing. You can manage your cookie preferences through our cookie banner or your browser settings. For more information about cookies, visit http://www.allaboutcookies.org.

Your Rights and Choices

Under PIPA and PIPEDA, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Withdraw your consent for certain uses or disclosures (subject to legal or contractual restrictions).

  • File a complaint about our handling of your information.

To exercise these rights, please contact us using the details below. We will respond promptly, typically within 30 days.

Security of Your Personal Information

We use reasonable security safeguards (technical, physical, and organizational) to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We keep your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. When it is no longer needed, we securely delete or destroy it.

International Transfers

Your information may be stored and processed in Canada or other countries (including by our service providers in the United States). When we transfer information outside Canada, we take steps to ensure it receives appropriate protection.

Behavioural Advertising

We may use your information to show you targeted ads we think may interest you. You can opt out of certain targeted advertising through:

Do Not Track

We do not currently respond to “Do Not Track” signals from browsers.

Changes to This Privacy Policy

We may update this policy from time to time. The revised version will be posted on the Site with an updated “last revised” date. We encourage you to review it periodically.

Last updated: June 2026

Contact Us / Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Carolyn
Coastal Thread

Email: carolyn@coastalthreadshop.com

Thank you for shopping with Coastal Thread at www.coastalthreadshop.com. Your trust is important to us.